Everything you need For basic troubleshooting
One of the easily fixable issues of a unit not powering on has to do with the dongle. The dongle is the black plug like piece that fits into the back of your controller.
There are two types of dongle depending on when your unit was purchased. These are the two-pronged dongle and the three-pronged dongle. There is no real difference between them besides the number of prongs within the dongle.
To ensure your unit isn’t having power issues due to the dongle, please make sure that the dongle is firmly secured. For a two-pronged dongle, after pushing firmly, you will feel one click. For the three-pronged dongle, there will be two clicks. The initial click, and then after another firm push, another click.
If you are still having issues powering your unit after testing, please click here to submit a repairs request and we will reach out to speak with you on your controllers’ issues.
Try switching up the placement of your cables in the controller ports
*** Always troubleshoot with the stand alone black dongle and ensure that the T-MAX is bypassed entirely for more conclusive testing
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